For all refund issues pertaining to orders made via we encourage you to call us at 720-815-5550. This will be the best way to handle your issue, but we can also handle the issue via email at

We do not handle refunds for purchases made at independent retail locations. If you purchased a 3Chi product at a retail location, or through a website other than, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.

Please make us aware of any issues you have with 3Chi products purchased from third parties.

If you purchased from and are unhappy with your purchase you may be entitled to a refund as long as we are notified within 10 days. No returns will be given if you have not contacted us within 10 days of your purchase. You will need to send back the unused portion of your product before being issued a refund or exchange. A restocking fee may apply.

While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.

If a product arrives damaged and unusable you must notify us within 2 days of product arrival via phone or email at or here. The email must contain your order number and a description of what happened. Be sure to take a picture and send it to with the your order number on the subject line like: DAMAGED PRODUCT – ORDER #0001(<–Your number)

In the event of a valid exchange for broken or damaged products we will send you a shipping label (paid for by us) and ship a replacement product as soon as we receive the product from you. Shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.

We retain the right to deny any refund for any reason.