DO NOT SUBMIT A SECOND TICKET IF YOU HAVE ALREADY REACHED OUT TO CUSTOMER SERVICE PREVIOUSLY OR IF IT IS RELATED IN ANY WAY TO “WHERE IS MY PACKAGE”. WE WILL GET TO YOU BUT ARE BEHIND EXCLUSIVELY DUE TO CUSTOMERS SUBMITTING AS MANY AS 17 TICKETS IN THE SAME DAY FOR THE SAME THING. FOR SHIPPING, READ BELOW.

USPS SHIPPING IS COMMONLY RUNNING 1-4 WEEK DELIVERIES RIGHT NOW DUE TO COVID AND HOLIDAY SHIPPING INCREASES AND THEY ARE NOT UPDATING TRACKING PROPERLY.

IF YOUR ORDER IS LESS THAN 28 BUSINESS DAYS FROM THE DATE OF ORDER AND YOU ARE WONDERING WHERE YOUR PACKAGE IS DO NOT FILL OUT A CONTACT FORM

THIS ISSUE DOES APPLY TO YOU. YOU ARE NOT AN EXCEPTION UNTIL AFTER 28 BUSINESS DAYS. IF YOU GOT A SHIPPING NOTICE FROM US WE HANDED YOUR PACKAGE OFF TO USPS. EVEN IF IT SAYS “AWAITING RECEIPT”. THIS JUST MEANS USPS HAS NOT SCANNED IT IN THEIR FACILITY YET. IT IS IN THEIR POSSESSION AND IT IS NOT LOST. THANK YOU AND SORRY FOR THE GIANT RED FONT! JUST MAKING SURE IT DOESN’T GET MISSED!

Questions? Comments? Need to get in touch? We’d love to hear from you. Fill out the form below, and be sure to include the Order Number if inquiring about an order you’ve placed.

If you’re interested in selling 3Chi individually, at your business, or in some other capacity, click to apply for our affiliate or wholesale programs.


 

DO NOT USE THE PHONE FOR SOLICITATION. WE WILL BLACKLIST ANY COMPANY CALLING THE CUSTOMER SERVICE NUMBER FOR SALES PURPOSES.