Freqently Asked Questions

Yes! Every product we offer is federally legal thanks to the 2018 Farm Bill. This legislation makes all derivatives, isomers, and cannabinoids in hemp legal, provided the final product has less than 0.3% Delta 9 THC. 3CHI products are all hemp-derived and contain less than 0.3% Delta 9 THC.

Note that hemp-derived cannabinoids are regulated differently by each state, and those laws are constantly changing. Do your own legal due diligence to ensure you’re operating legally within your state or territory. Learn more HERE.

The information on this page and website is for informational purposes only. It is not legal advice. Read our full legal disclaimer.

Yes! 3CHI is the industry leader in testing standards, and all results are publicly available on our product testing page. We consistently offer the highest purities across the cannabis industry when it comes to minor cannabinoids. Check out our D-SPEC testing page to learn about the latest 3CHI-developed testing method that’s increasing accuracy and consumer safety.

A “Frequently Asked Questions” response just isn’t enough, so we’ve dedicated an entire section to breaking down Delta 8 and its place in the world of the cannabinoids. Click HERE to learn all about this legal THC and its amazing properties. If you’re looking for a tasty treat, check out our Delta 8 Gummies.

CBD, or cannabidiol, is a compound in the cannabis plant with proven therapeutic benefits. It does not get you high, but it has been shown to be effective in treating a wide range of ailments, and there are currently numerous government-backed studies being conducted on its many uses. CBD can be paired with other parts of the cannabis plant to enhance or change its effects. That is often why you will see terpenes or other cannabinoids in our oils.

The main difference between vape cartridges and vape pods is the style of battery each uses which are not cross-compatible. The 3CHI pod system uses a proprietary battery that leverages a magnetic connection to secure the pod to the battery making it quicker and easier to switch between strains. Vape cartridges use 510-threaded batteries which require a user to screw on/off the cartridge to make changes. Batteries for 3CHI vape cartridges and pods are not included and must be purchased separately.

Storing products in a cool, dark place away from sunlight at or below 70° F will help maintain product potency. Heat and UV light are the main causes of cannabinoid degradation. The typical shelf life of our products, excluding bakery items, is 12-24 months.

Improperly primed vapes result in burnt coils which can produce an unpleasant taste. To test if your vape is primed, take a short 1-2 second “preheat” hit. If you get vapor, the coil is primed. If not, your vape coil needs priming.

The best way to prime your vape is storing it in a vertical position so the oil naturally falls to the bottom, saturating the coil. If a vape was previously stored horizontally, priming with vertical storage can take over 24 hours. To accelerate the process, carefully heat the vape with a hair dryer or wrap in a watertight bag and submerge in hot water for approximately 1 minute while keeping the vape vertical.

Take a look at our guide for fixing clogged vapes including a full breakdown of best practices so you get the best performance from your vape.

Terpenes exist in almost every plant and fruit. They are aromatic oils that exist to lure pollinators and repel predators. Often, your favorite cannabis strains are defined by their terpene flavor profile. Cannabis terpenes actually come from the same glands that create the cannabinoids, and it is thought that they play a role in differentiating the effects of each strain.

Our products benefit from what is known as the “Entourage or Ensemble effect.” This means each cannabinoid grows more potent when other compounds from the cannabis plant are present, thus resulting in more effective treatment for you. Check out our glossary of cannabinoid terms and learn about all the ingredients in our products.

3CHI’s MCT (medium-chain triglycerides) is a coconut-derived carrier oil. A carrier oil is any plant-based oil that helps “carry” the cannabis compounds into your body by diluting them into a more easily digestible state.

Tinctures are intended to be taken under the tongue, but they can also be applied to the skin in small amounts. Note they will not enter the bloodstream if applied to the skin. When using orally, place desired amount under your tongue and hold them in place for 90 seconds before swallowing.

Yes. All orders over $99 are eligible for free standard shipping.

We offer seasonal cold shipping for orders containing edible products, which are not heat resistant. Your edibles are at a higher risk of melting during transit if cold shipping is not selected. Selecting cold shipping does not guarantee your edibles will arrive cold.

Cold shipping utilizes the carrier’s overnight shipping method. Orders must be placed before 1pm Eastern, Monday to Thursday, to be shipped the following business day.

USPS Ground Advantage – Please allow up to 7 business days* for delivery.

UPS Shipping – Please allow 1 to 4 business days* for delivery.

*Shipping times are estimates. Once an order is in the hands of a carrier, we cannot make guarantees about delivery times.

Order fulfillment typically takes 1-2 business days. You’ll receive an email with shipment tracking information when your order is ready for the carrier. Once an order is in the hands of a carrier, we cannot make guarantees about delivery times.

No. 3CHI supports the brave men and women of the US Armed Forces. However, Department of Defense policy prohibits the use of products containing hemp-derived cannabinoids by service members.

Route protects you in case your order gets lost, damaged, or stolen in transit. 3CHI recommends adding Route package protection at checkout to all orders. If Route package protection is not purchased, 3CHI is not liable for lost, damaged, or stolen items. To opt out, use the toggle found above your cart contents on the checkout page. Checkout Route’s customer FAQ’s for more information.

If you purchased Route package protection and your package was lost, damaged, or stolen, you can file a claim here. Please include the email associated with your order and your order confirmation number to submit your claim. Checkout Route’s customer FAQ’s and terms and conditions for more information.

Create a 3CHI.com account…that’s it! All customers who create an account are automatically enrolled in our free rewards program.

There are 3 ways to earn rewards points, and they never expire!

1. Get 200 points when you create an account.
2. Get 100 points on your birthday (must be on file in your Account Details).
3. Earn 5 points for every $1 you spend on every order.

Make sure you are logged in to your account. If you have available points, you’ll see a prompt at the top of the cart and checkout pages. Select the amount of points to redeem and click “Apply Points.” Every 100 points redeemed is worth $1 off your order.

Click the “Delete Account” button at the bottom of your Account Details page. Use with caution as this action is NOT reversable. When you’re ready to come back, you can create a new account any time.

Per the PACT Act, vapor products can only be purchased by customers 21 years of age or older. 3CHI complies with all state and federal regulations. Age verification is performed by AgeChecker.net and may require photo submission of ID.

Vape products (also known as Electronic Nicotine Delivery Systems or ENDS) may be subject to a special tax known as excise tax. This is a result of the PACT Act’s (Prevent All Cigarette Trafficking Act of 2009) 2021 amendment to the Jenkins Act. This act revises provisions governing the collections of taxes on, and trafficking in, cigarettes and smokeless tobacco. Excise tax for vapor products varies by state, so we recommend checking with your state government to determine the excise tax rate for your state.

See our Return Policy for more information.