USPS SHIPPING IS COMMONLY RUNNING AS LONG AS 4 WEEK DELIVERIES RIGHT NOW DUE TO COVID AND THEY ARE NOT UPDATING TRACKING PROPERLY. IF YOUR ORDER IS LESS THAN 28 BUSINESS DAYS FROM THE DATE OF ORDER AND YOU ARE WONDERING WHERE YOUR PACKAGE IS DO NOT FILL OUT A CONTACT FORM AS THIS ISSUE DOES APPLY TO YOU. YOU ARE NOT AN EXCEPTION UNTIL AFTER 28 BUSINESS DAYS. IF YOU GOT A SHIPPING NOTICE FROM US WE HANDED YOUR PACKAGE OFF TO USPS. EVEN IF IT SAYS “AWAITING RECEIPT”. THIS JUST MEANS USPS HAS NOT SCANNED IT IN THEIR FACILITY YET. IT IS IN THEIR POSSESSION. THANK YOU.
We appreciate your understanding as we comply with COVID-19 guidelines, shipping timelines may vary. Thank you for your patience as we work to fulfill your order as quickly as possible. Shipping times are not guaranteed.
Please note that shipping and processing times are separate. Shipping times are dependent on the carrier selected. We will be offering express shipping through FedEx for $9.99. Carrier times vary due to the COVID protocols.
NOTE: FedEx can NOT ship to P.O.Box address. At this time, FedEx cannot ship orders containing vape cartridges.
Orders typically ship from within 1-4 business days via USPS. If, after ordering, we discover an item is illegal in your state we reserve the right to cancel and refund the order.
Orders under $20,000 typically ship within 2-4 business days. For orders over $20,000 or orders of more than 250 units of any particular SKU, please call ahead for estimates on fulfillment. 99 percent of wholesale orders are completed within 7 business days.
There are times where one particular item may hold up the rest of the order from being shipped in a timely fashion. When this happens we will reach out to you to alert you of the issue and allow you to choose how we move forward, which may include shipping the order in 2 shipments, refunding you the out of stock item, or some other mutually agreed-upon solution.
Shipping is included for free on your order and we ship Priority USPS or FedEx ground depending on cost. If you’d like to upgrade to a different carrier or overnight shipping you can do so by paying the difference between the free method of shipping and the cost of your preferred method.
To request a change to standard shipping, please reach out to your sales rep or include the request in the details of your order. An invoice for the difference in shipping will be emailed to the email provided on your order and must be paid in order for shipping to take place. Note that non-payment may result in the delay of your order.
Pickup and drop-off orders are not available.