Hey all! Unfortunately, COVID-19 has hit a lot of USPS distribution centers hard and it is creating delays on shipping. USPS has informed us that this is mostly a nationwide issue but can vary on location. As a general rule, they are saying to expect an additional 1-2 business day delay on all shipments except those that are local to our regional distribution center in Indianapolis.
In addition, the USPS is not always inputting their shipments into the consumer-facing tracking system. Unfortunately, this means that even though the package has been shipped, and is on its way to you, it may show “Pending Shipment”. It doesn’t happen everytime, but we have had customers receive their package before ever seeing an update along the way. Unfortunately, this is completely out of our control.
Our current average ship times (when it leaves our warehouse) are ranging from 1-3 business days. When you receive a tracking notice, that means your package was MAILED that day. From there we are at the mercy of the shipping services used. We are actively hiring to reduce times, but it is not going as quickly as we would like. We are making progress though!
We hope this will be remedied after the country opens back up after quarantines, but we have not received an official notice from USPS on when to expect this.
Thank you for understanding and thank you for your support! We love you all and appreciate the support and positivity you continue to surround us with!